privacy policy

Last updated 3/9/2022

1. Data controller and description
1.1 Data controller

The data controller for the processing of this website is ONFEET S.L. (hereinafter ONFEET or the Service), with address at Plaza Elche 38, Bajo, CP 46988, Paterna, Valencia, Spain.

NIF: B05273503
Email: support@onfeet.com

1.2 Description

The acceptance of the Privacy Policy from ONFEET (hereinafter “Privacy Policy”), is a necessary condition for the use of our website and the provision of the service (hereinafter the "Service").

This Privacy Policy regulates the collection, processing and use of your personal and non-personal information as a user of ONFEET, as of the effective date in the header.

To process your personal data, ONFEET complies with current local and European legislation, as well as its development regulations.

2. Information collected

You can visit the website without providing any data, but if you want to contract our services, you will need to provide us some personal information. The information (personal or non-personal) collected by the Service may vary based on that.

The personal and non-personal information collected by the Service is gathered in three ways: 1) the one collected automatically 2) the one that you voluntarily provide us and 3) the one provided by third parties.

2.1 The one collected automatically

This information will consist of:

  • Information on use and records: we collect information about your activity on our Service, such data related to the services, the diagnostic and performance. This includes information about your activity (including how you use our Services and how you interact with others through them, the setting options you have chosen, and the time, frequency, and duration of your activities and interactions), log files, as well as reports and logs for diagnostic, errors, the use of the site and performance. It also includes information about when you signed up to use our Service, the features you use, and the last time you used our Service.
  • Information about the device and connection: We collect device and connection specific information when you use or access our Service. This includes information such as hardware model, operating system, battery charge level, signal strength, browser, and/or mobile network. Likewise, it includes information about the connection, such as the telephone number, the mobile telephone operator or Internet service provider, the language and the time zone and the IP address, as well as data about the operations and identifiers of devices.
  • Information about transactions: we collect transaction data related to your use of our services, including information about the type of services requested or provided, the date and time the service was performed, the amount charged and how the payment was made. In addition, if someone uses a user's promotional code we may associate it with that person.
  • Information collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other legal bases. See our Cookie Policy for more information.
  • The IP from which the connection is made, the type of device used and its characteristics, the version of the operating system, the type of browser, the language, the date, the country, the time of the request, the URL from which you proceed, the URL to which you are marching or the mobile network used, among others.
  • In addition, the Service uses Google Analytics, an analytical service provided by Google, LLC domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set on the website www.google.com. Including the possible transmission of such information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

In any case, you can disable Google Analytics cookies from here.

2.2 The one you voluntarily provide

This information will consist of:

  • The one required to create your profile on the platform: when you create or update your account we collect data such as your name, email, phone number, username password, address and banking or payment information (including information related to payment process). All data is mandatory.
  • That one required to complete the provision of the service and carry out the corresponding billing: name or company name, email, address, telephone, tax and bank details. All data is mandatory.

If you contract a service on behalf of another person through the platform, you guarantee that you have legitimately obtained the personal information of those other people before providing us with their data.

  • The information, personal or not, that could be contained in the messages sent through the contact or opinion channels established through email, for example your name, alias or email.
  • The information, personal or not, that the comments and evaluations of the service and the platform may contain, for example your name, email and message.
  • The personal information required to subscribe to the newsletter, such as your email.
  • Your photograph, name, nickname or geolocation if you decide to participate in any of our activities on social networks.
  • The one related to your use of our Service, including copies of your messages, and how to contact you so that we can provide you with our technical support service. For example, you can send us an email with information related to the performance of our website or other problems you are having.
  • Demographic data: we may collect demographic data about the users, for example through surveys.
2.3 The one provided by third parties

This information will consist of:

  • The one provided by payment systems or credit card processors, such as the time of purchase or its amount.
  • The one provided by social networks or similar services.
  • User feedback, such as ratings and comments.
  • The one provided by third party services if you use our Service in conjunction with them.
  • Public sources.
3. Rights and purposes

We inform you that the completion of the forms is voluntary. However, if you do not fill in the required fields (normally marked with an asterisk), the use of some functions of the Service will not be possible or will be limited.

The personal data provided by you is incorporated and will be processed in the ONFEET’s Records of Processing Activities, in order to meet your requests, provide the requested service and keep you informed about issues related to the activity of the company and its services. You can exercise at any time the rights of access, rectification, erasure, restriction of processing, opposition and portability of your personal data by email to: support@onfeet.com or to the postal address: Plaza Elche 38, Bajo, CP 46988 Paterna, Valencia, Spain.

In both cases you must identify yourself with your name and surname, as well as a copy of your national ID or national ID, if necessary.

In the event that you have granted consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the legality of the processing based on the consent prior to its withdrawal.

Also, if you think there is a problem with the way ONFEET is handling your data, you can direct your claims to the data protection authority that corresponds, in the case of Spain being the Spanish Data Protection Agency.

4. Use of data

We use the information collected to operate, provide, improve, understand, personalize, support and promote our Service.

We use the information collected to:

Operate and provide our services: ONFEET uses the data collected to offer, personalize, maintain and improve its services. To achieve this, we carry out the following tasks:

  • To administer, provide and update the Service (the lawful basis being our legitimate interest in maintaining and keeping the Service up to date and in good condition).
  • To create, process, manage and update the accounts of Buyers and Sellers (the lawful basis being your consent).
  • To offer, process or facilitate payment for the services (the lawful basis being the contract).
  • To record and share the progress of product sales and shipments (the lawful basis being the contract).
  • To allow the users to share information with other people, for example, an opinion about a product, a recommendation to a friend or a booking with their contacts (the lawful basis being your consent).
  • To offer personalization functions for ONFEET accounts, such as the creation of favorites, lists or quick access to the latest searches (the lawful basis being your consent).
  • To carry out internal operations required to provide our services, such as correcting software bugs and operational problems, performing data analysis, testing and studies or monitoring and analyzing usage and activity trends (the lawful basis being our legitimate interest in maintaining and keeping the Service up to date and in good condition).

Protect and secure the Service: we use personal data to maintain the security and integrity of our services. For example:

  • To use device data, location, profile or other sources to prevent, detect and fight fraud and security risk activities (the lawful basis being our legitimate interest in providing a reliable and secure Service).
  • To deactivate unused accounts or cancel accounts that have violated our terms and conditions or applicable legislation (the lawful basis being our legitimate interest in providing a reliable and secure Service).

Support our customers: ONFEET uses all the information collected to offer support to its users. To achieve this, we carry out tasks such as:

  • To route questions to the appropriate support agent (the lawful basis being our legitimate interest in attending the requests and doubts of our users).
  • To investigate and solve doubts and questions from our users (the lawful basis being our legitimate interest in attending to the requests and doubts of our users).
  • To monitor and improve the processes and responses of our customer support service (the lawful basis being our legitimate interest in attending the requests and doubts of our users).

Research and develop new features: we may use the data collected to conduct testing, research, analysis, product or service development and machine learning to improve the user experience. This allows us to increase the security of our services, prevent their use for illegal or inappropriate purposes and develop new features and products.

Promote our Service: ONFEET may use the data we collect to promote our services to users. This includes:

  • To send communications about ONFEET services, products, features, promotions, sweepstakes, studies, surveys, news, updates and events (the lawful basis being, depending on the case, the contractual relationship or our legitimate interest based on the previous contractual relationship, in accordance with art. 21.2 LSSICE).
  • To use the data collected to personalize our marketing communications, including the ads we serve, based on the user's location, use of ONFEET services, preferences and account settings (the lawful basis being, depending on the case, the contractual relationship or the consent of the user).
  • To send informative communications about changes in our conditions, services and policies, or to send other types of communications whose purpose is not to promote the services and products of ONFEET or its partners.

At any moment, you can unsubscribe from them from the email received or by contacting us at support@onfeet.com. However, you will not be able to unsubscribe from certain correspondence from us, such as messages related to the security of your data or the terms and conditions of the Service.

Comply with legal procedures and requirements: we may use the personal data we collect to investigate or address claims or litigation related to the use of ONFEET services, as permitted by current legislation or in response to requests from regulators, government entities and official bodies.

Automate decision making: to provide our services and in order to improve our platform, ONFEET uses automated decision-making and automated profiling. For example, we use data from your search history to recommend new products to you. ​

Analyze and measure: we help businesses that use ONFEET to measure the effectiveness and delivery of their services and messages, and to understand how people interact with them on our Service.

Likewise, ONFEET may use user information in the form of aggregated and anonymous data to show it to third parties. We can also share statistics and demographic information about users and their use of the Service with third parties. But none of this will allow those third parties to personally identify you.

4.1 In emails and contact forms

The website of the Service has a TSL encryption that allows users to securely send your personal data through standard type of contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding records of the organisation.

In that sense:

  • We will collect your IP, which will be used to verify the origin of the message in order to offer you adequate recommendations (for example, to present the information in the correct language) and to detect possible irregularities (for example, possible attempts to cyber attack the Service), as well as data related to your ISP.
  • Likewise, you can provide us with your data through telephone, email and other means of communication indicated.

Regarding the means of communication used:

  • At no time will the Service or its staff have access to the bank details (for example, the credit card number) that the user as a client provides to our payment providers.

On the other hand, certain services provided through the website (for example, the possibility of participating in a promotional code contest or draw) may contain particular conditions regarding the protection of personal data. It will be necessary to accept them before participating in those services.

4.2 In social networks

ONFEET has profiles in some of the main social networks, being responsible for the processing in relation to the data published in them (for example, photos uploaded by ONFEET in which people faces appear).

The processing that ONFEET will carry out with the data within each of the aforementioned networks will be, at most, the one that the social network allows to the corporate profiles.

Therefore, ONFEET will be able to inform, when the law does not prohibit it, our followers by any means that the social network allows about their activities or offers, as well as providing a personalized customer service.

In no case will ONFEET extract data from social networks, unless the user's consent is expressly obtained for it.

4.3 In raffles

By participating in promotional actions organized exclusively by the Service, the data you provide will be processed solely by us for the purpose indicated in the action statement and its corresponding legal conditions.

 4.4 In job offers

We will only process the job applications or internships that the candidate sends through the means indicated on the corresponding page, our own or third party ones.

All other requests will be rejected.

The applicant authorizes us to analyze the documents they submit, all the content that is directly accessible through search engines, the profiles they maintain on professional social networks, the data obtained in the access tests and the information revealed in the job interview, with the aim of assessing your candidacy and being able, where appropriate, to offer you a position.

The lawful basis being the pre contractual relationship between the candidate and ONFEET.

5. Perservation of the data

Here you can check for how long we keep the personal data collected by the Service:

  • Disaggregated data will be stored without a deletion period.
  • Customer data will be kept for the minimum necessary, and may be kept for up to:
  • 5 years, according to art. 1964 of the Civil Code (personal actions without special term).
  • 6 years, according to art. 30 of the Commercial Code (accounting books or invoice, for example).
  • User data uploaded by the Service to pages and profiles on social networks will be kept from the moment the user offers his consent until he withdraws it.
  • The data of the candidates for a job offer, if the candidate is not selected, will be kept for a maximum of two years to incorporate them into future calls, if the candidate authorizes it.
6. Data shared with third parties

There are third parties that manage part of the Service.

ONFEET requires them to comply with this Privacy Policy in whatever is applicable to them, in addition to having their own. However, ONFEET will not be responsible for compliance with this policy.

Under some circumstances, ONFEET may share, use or preserve with third parties any of the personal information collected:

  • To provide the Service:

The service providers that provide functions on our behalf, such as payment services, web hosting, analytics commercial, customer service or web marketing. These service providers may collect and have access to the information they need to perform their functions, but they are not allowed to share or use the information for any other purpose.

  • To cooperate with the competent authorities:

If we believe it is reasonably necessary to satisfy any law, legal process or legitimate interest. In any case, we will only provide the strictly required information.

7. Security measures

ONFEET adopts all the necessary technical and organizational measures to protect the security and integrity of the personal and non-personal information collected. Both against unauthorized access and accidental alteration, loss or destruction.

In any case, ONFEET cannot guarantee the absolute security of the information collected, so you must collaborate and use common sense about shared information at all times.

You understand and acknowledge that, even after their removal, personal and non-personal information may remain visible in cache or if other users have copied or stored it.

8. Language of the terms and conditions

The terms and conditions of the Service are presented in several languages ​​(Spanish, English). In case of contradiction between one and the other, the Spanish version will prevail.

9. Changes in the Privacy Policy

We may update this Privacy Policy in the future.

We will inform you of their changes by sending a notice to the email address provided and/or by placing a notice in a prominent place on our website.

10. Contact

If you have questions about this Privacy Policy, contact us at:

Email: support@onfeet.com
Address: Plaza Elche 38, Bajo, CP 46988 Paterna, Valencia, Spain.